1. Introduction

This Privacy Policy explains how Visual Matrimony ("we", "us", or "our") collects, uses, shares, and protects your information when you use our website and services ("Services"). By using our Services, you consent to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly and information that is collected automatically when you use the Services:

• Account Information: name, email address, phone number, password, communication preferences.
• Profile Content: personal details, photos, videos, preferences, and other information you choose to share.
• Usage and Device Information: IP address, device identifiers, browser type, pages viewed, referring/exit pages, and timestamps.
• Cookies and Similar Technologies: information collected through cookies and local storage to improve functionality and analytics.
• Payment Information: transaction details such as order ID, amount paid, payment status, and timestamps. Sensitive card data is processed by our payment gateway provider Razorpay and is not stored on our servers.

3. Legal Bases for Processing

We process your information based on your consent, to perform a contract, to comply with legal obligations, and for our legitimate interests such as improving and securing our Services.

4. How We Use Your Information

• Provide, operate, and maintain our matchmaking Services.
• Personalize and improve user experience, including recommendations and discovery.
• Process payments and complete transactions.
• Communicate with you about your account, security alerts, and service updates.
• Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with applicable laws and enforce our terms.

5. Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: with trusted vendors who assist in operating our Services (e.g., hosting, analytics, customer support) under confidentiality obligations.
• Payment Processing: with Razorpay to process payments securely. We share only the information necessary to complete the transaction. Razorpay may collect additional information in accordance with its own policies.
• Legal Requirements: to comply with a legal obligation or protect rights, property, or safety.
• Business Transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality.

6. Payments via Razorpay

Payments on Visual Matrimony are processed by Razorpay. We do not store card details such as full card numbers, CVV, or PIN. Razorpay may collect and process such data directly as a controller or processor under its own security standards and certifications. By making a payment, you agree to share necessary information with Razorpay for processing the transaction.

7. Cookies

We use cookies and similar technologies to remember your preferences, keep you signed in, and analyze site performance. You can control cookies through your browser settings. Disabling cookies may affect certain features.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained as required by tax and regulatory requirements.

9. Data Security

We implement technical and organizational measures designed to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

10. Your Rights

You may access, correct, update, or delete certain personal information from your account settings or by contacting us. You may also withdraw consent where processing is based on consent, subject to legal or contractual restrictions.

11. Children's Privacy

Our Services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date will be revised accordingly. Your continued use of the Services after any changes indicates your acceptance of the updated policy.

13. Contact & Grievance Officer

If you have questions or concerns about privacy, please contact us at: support@visualmatrimony.com. You may also address complaints to our Grievance Officer at the same email address.

Last Updated: 10/31/2025